Support

Email support@getfeedparity.com. Include your store domain and, if it is about a specific finding, the link to it — that is enough for us to look it up without asking for anything sensitive.

We aim to reply within one business day.

• A scan says “could not verify”. One of the two catalogues could not be read. Nothing is being claimed about your products, and no previous finding has been marked fixed. Check the Connections page; if a connection needs reauthorising it will say so.
• A finding looks wrong. Open it — the detail view shows both sides field by field, how the two products were matched, and how confident that match was. If the match is wrong, the identifiers are usually the cause. Tell us and we will look at it.
• A product says “could not be matched”. It has no SKU or barcode, or it shares an identifier with another product. We report that rather than guess, because a wrong match invents fake price and availability drift.
• I want to stop the emails. Turn them off in Settings, or use the unsubscribe link in any alert. Scans keep running and findings stay visible in the dashboard.
• I want my data deleted. Delete your account in Settings, or email us. See the privacy policy for exactly what is removed and what is retained.

Email support@getfeedparity.com with “security” in the subject. Please give us a reasonable window to fix an issue before disclosing it publicly. We will not pursue action against good-faith research that avoids privacy violations and service disruption.